Frequently Asked Questions About Do Not Call Software

Need help with your software? Download our walkthrough for the Windows Version.

Q. What file types does the program allow?
A. TXT and CSV files.

Q. Does this product work on Mac?
A. No, this product is only available on Windows PC.

Q. Do you provide National DNC lists with your software?
A. No, our software does not come with any lists. We just provide you with the software needed to scrub your lists!
You must register with the National DNC Registry in order to use the National DNC lists.

Q. How do I know if a number is on the Do Not Call list?
A. Lists downloaded from the National DNC Registry will contain phone numbers that are on the Do Not Call list.

Q. How often do I need to have my lists re-scrubbed against the NWDNC?
A. The National DNC Registry requires you to rescrub your list every 30 days to maintain a current status.  However, state regulations may vary, please consult the official state websites.

Q. What is the maximum fine for illegally calling a number on the Do Not Call list?
A. If you illegally call a number on the Do Not Call list you can receive up to a $42,530 fine per call.

Q. Why is Scrub DNC software superior to other scrubbing methods?
A. In short, simplicity. Our products are the easiest to use. They do not require any complicated setup, knowledge of databases, or list formatting structure. Simply choose your lists and press scrub!

Q. With my current scrubbing method, I can't scrub my list because the phone numbers have dashes in them, while my DNC list doesn't. Can the Scrub DNC software handle phone numbers in different formats?
A. Yes. Scrub DNC can compare lists even if the numbers are in different formats. The following formats are supported: 3145551234, 314.555.1234, 314-555-1234, 314 555-1234, (314)555-1234, (314) 555-1234, 314,5551234, 314/555-1234.

Q. My phone numbers have non-standard separators in them (ex: 636%296%5555).  Will that effect how Scrub DNC cleans my list?
A. Scrub DNC is designed to work with and handle non-standard characters in your lists.  However, for best results, please clean your list of any non-standard characters (see list of supported phone formats above).

Q. How long does the Scrub DNC software take to scrub a list?
A. Scrubbing times will vary depending on the number of call lists and DNC lists being scrubbed and how clean the lists are.

Q. What if I accidentally call a number on the DNC list?
A. A lawyer should be contacted for all legal advise. For your convenience, Scrub DNC outputs scrubbing logs so that you can verify that you acted in good faith as well as, if Scrub DNC was properly used, the telemarketer may fall under the "Safe Harbor" protection as outlined by the FTC in this document.

By downloading software from the ScrubDNC.NET web site, you agree to use the software as it was intended by TJC Labs. This trial version is limited to scrub a maximum of 300 records at a time for 14 days. Scrub DNC Pro must be registered to continue usage after the trial period. This program may not be redistributed without express consent of the authors. No returns allowed on registered software. Once software is purchased a registration key will be issued.

A key* is good for ONE installation on ONE computer.

If you have any other questions concerning Scrub DNC or would like to purchase Scrub DNC, please visit our contact us page or visit our support forum.